Returns & refunds
Changed your mind
You can return unworn pieces with their labels attached within 14 days of receiving your order. This is on top of your legal rights.
How to return
Email hello@karee.co.uk with your order number and what you are sending back. We will reply with the returns address. Return postage is paid by you, unless the piece is faulty or not what you ordered. Please use a tracked service and keep your proof of postage.
Your refund
Once the piece is back with us we refund the original payment method within 14 days. If you return your whole order within the 14 days, we also refund the standard delivery charge.
Exchanges
Every colour is made in a small run and never restocked, so an exchange depends on what is left in her size. Tell us what you would like and we will check before you post anything.
Faulty or wrong item
If something arrives faulty or is not what you ordered, email us with a photo. We will put it right and cover the cost of sending it back.
Still need help? Email hello@karee.co.uk and a real person will reply.